Last updated October 2026
Teletum is operated by Zentra3DLtd OÜ, registered in Estonia at Harju maakond, Tallinn, Kesklinna linnaosa, Tornimäe tn 5, 10145, Estonia. We sell travel eSIM data plans through our website. When you buy a plan, you buy it from us: we are the seller and your only contact for support, refunds and complaints. We source connectivity from eSIM service providers and the mobile networks they work with. You do not have a contract with them.
You must be 18 or over to create an account and buy a plan. You must provide accurate account details and keep your login secure. You are responsible for activity under your account. We may suspend or close an account that is used fraudulently, abusively or in breach of these terms.
Before you buy, check that your device supports eSIM, is network unlocked and works on mobile networks in your destination. Plans are data only: they do not include a phone number, voice calls, texts or emergency calls, so keep your normal SIM for those. Hotspot (tethering) is not guaranteed and some networks block it. Coverage and speed depend on local networks, your location and your device. Advertised speeds are maximums. If a plan has a speed reduction or fair-use limit, we show it on the plan page before you buy.
Each plan has a data allowance and a validity period, shown with its price before you buy. Each plan also shows when its validity starts. For most plans it starts when the eSIM first connects to a supported network in the covered destination. Some plans start when you install the eSIM, and some start as soon as you buy. Where we cannot confirm the rule, we show that validity may start when you buy. Data stops when you use your allowance or the validity ends, whichever comes first. Unused data does not carry over.
We deliver your QR code and installation details to your order page and by email, usually within a few minutes of payment. Delivery can take longer and is not guaranteed to be instant. If we cannot deliver your eSIM, we refund you in full. Anyone with your QR code or installation details may be able to install your eSIM, so keep them private and tell us straight away if they are exposed. Each eSIM can be installed on one device only. Reinstalling an eSIM is not guaranteed, and an eSIM you delete may not be recoverable.
You must not use a plan: in breach of any law or anyone's rights; to send spam or malicious software; for continuous machine-to-machine or IoT use, bulk data transfer, peer-to-peer file sharing or traffic generation; outside the countries the plan covers; in a way that could overload or harm a network, or that is not consistent with ordinary personal travel use; or to resell it. We or our providers may suspend a plan used in breach of this section, and we will not refund it.
We cannot sell or supply plans to anyone located or ordinarily resident in a country or region under comprehensive UK, EU, US or UN sanctions, or to anyone on a sanctions list. Plans must not be used in those places, even where a regional or global plan lists them. We may refuse or cancel an order to comply with sanctions law.
We charge in US dollars. All prices and balances shown with the $ sign are in US dollars. Where we show a price in another currency, such as pounds or euros, it is an approximate conversion for your convenience only; the US dollar amount shown at checkout is the amount you are charged. Your bank or card issuer may apply its own exchange rate or fees. Card payments are processed by our payment provider on a secure hosted checkout. By paying you authorise the charge for the selected plan or top-up. Receipts and order status appear in your account.
Your Teletum balance is made up of Teletum Credit, a prepaid, non-monetary unit you can use only to buy plans on Teletum. One unit of Teletum Credit is shown as $1.00 for ease of reference, but Teletum Credit is not money, is not electronic money or a deposit, does not earn interest, has no cash value, cannot be transferred, sold or exchanged, and cannot be withdrawn or redeemed for cash except where these terms or the law require a refund. Each eligible top-up adds the amount you paid plus 5% bonus credit. Bonus credit is promotional and is always spent after paid credit when we calculate a refund. Your balance can pay for all or part of a plan, but cannot be combined with promo codes. We may correct any credit added in error.
When you pay, you ask us to deliver your eSIM straight away. Plans that have not been installed or started are refundable within 30 days of purchase, and you can request this from your order page. We cancel the eSIM before refunding it, and it cannot be used again. Once a plan is installed or started, your right to cancel ends, and we refund only where a network fault stops the service, you told us before the plan ended and within 30 days of purchase, and we could not reasonably fix it, or where the plan was materially different from how we described it when you bought it. We cannot refund for an incompatible or locked device, installation instructions not followed, a deleted eSIM, data already used, a change of travel plans, slower speeds in particular places where service is otherwise available, or a plan that started on purchase as its plan page said. If you are a consumer, you may cancel a top-up within 14 days of payment and receive a refund of the paid amount, provided none of that top-up has been spent; bonus credit from the cancelled top-up is removed and is not refundable. Outside those cases, unused paid credit may be refunded at our discretion. Card payments are refunded to the original payment method in the currency you were charged, unless you choose to receive the refund as Teletum Credit instead. We send card refunds within 5 working days of approving them, or within 2 working days if we could not deliver your eSIM or the network cancelled it, and your bank may take longer to show them. Any Teletum Credit you used to pay is returned to your balance. If your account is closed, remaining Teletum Credit is cancelled, so please spend your balance or request any refund you are entitled to before you close it. For any other refund, contact info@teletum.com with your order or top-up reference. Nothing in these terms affects your statutory rights.
Coverage depends on local mobile networks and can change. We do not guarantee uninterrupted service, particular speeds or coverage everywhere in a country or region. A network may require us to change, suspend or withdraw a plan; if that happens before you use it, we will refund it.
To the fullest extent permitted by law, our aggregate liability for any claim arising from a purchase is limited to the amount you paid for the affected plan or top-up. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited under English law.
These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, without prejudice to any mandatory consumer protections that apply in your country of residence.
Questions about these terms go to info@teletum.com.
Questions about this page go to info@teletum.com, or use the contact form.